CUSTOMER SERVICE POLICY

This Customer Service Policy applies to all orders and purchases placed on our official website. It is designed to standardize our service standards, clarify shopping rules, and protect the legitimate rights and interests of all global customers. We strictly adhere to transparent, fair, and customer-oriented service principles to deliver a reliable, comfortable, and worry-free shopping experience for every user worldwide.

1. Order & Payment Rules

All transactions on our website are settled in unified USD currency. All product prices displayed on the platform are final and transparent without hidden charges, service fees, or additional settlement fees. Once an order is successfully placed and payment is confirmed, our team will immediately initiate order verification and preparation procedures to ensure timely order processing.

2. Shipping & Delivery Service

We provide free global shipping for all products with no shipping cost for any order. To ensure orderly order arrangement, all in-stock items will be shipped within 1 to 3 business days after successful payment verification.
We implement a unified global delivery standard for all regions around the world. The standard delivery time is 6 to 12 business days. We also support expedited delivery options to accommodate customers with urgent receiving requirements. The specific delivery progress can be tracked through the order tracking channel on our website after the parcel is dispatched.

3. Return Service Rules

We support a customer-friendly 60-day return policy for all products purchased on our website. Customers who are not satisfied with the received items or need to return goods for eligible reasons can apply for return service within 60 days from the date of receiving the products.
All return applications must comply with our return specifications. The returned products must be kept in unused, undamaged, and original condition with complete original accessories and packaging. Our team will inspect the returned goods strictly after receiving the package. Returns that meet the regulations will be accepted and entered into the refund process.

4. Refund Processing Rules

After we complete the inspection and confirm that the returned goods comply with the return policy, we will officially start the refund procedure. All eligible refunds will be processed within 5 to 10 business days. The refund will be returned via the original payment channel used for the order payment.
The specific arrival time of the refund shall be subject to the processing rules of the customer’s corresponding payment platform and financial institution. We will fully follow up on every refund order until the transaction is completed.

5. Product Service Scope

Our main products cover full-series professional sports sunglasses, supporting matching accessories, and high-quality sports peripherals. We strictly control the quality of all products, conduct professional testing on the performance, material and workmanship of each product, and strive to provide customers with high-quality, durable and practical sports eyewear and supporting equipment suitable for various outdoor sports and daily scenarios.

6. Customer Consultation & Support

We provide long-term and professional customer support services. For any questions about product consultation, order inquiry, logistics tracking, after-sales application and other related services, please submit your consultation and demand through our Contact Us page. The official contact email and dedicated customer service channel are available on the Contact Us page, and our professional customer service team will respond and solve your problems in a timely manner.

7. Service Commitment

We always take customer interests as the core, continuously optimize order processing, logistics distribution and after-sales service systems, and standardize every service link. We are committed to providing global customers with standardized, transparent and high-quality one-stop shopping and after-sales services, and creating a secure and reassuring shopping environment for every customer.