SHIPPING POLICY

This Shipping Policy outlines the official shipping, processing, and delivery standards for all orders placed on our official website, covering all sports sunglasses, supporting accessories, and sports peripherals. This policy applies to all global customers and regions served by our platform. We adhere to standardized, transparent, and efficient logistics service rules to ensure stable, reliable, and cost-effective delivery experiences for every user worldwide.

1. Order Processing Time

All orders will be verified, prepared, and packaged within a standardized processing cycle after successful payment confirmation. Our official order processing period is 1 to 3 business days. All in-stock products will be arranged for shipment within this time frame. Orders placed on non-business days or during platform maintenance periods will be processed sequentially on the next available business day.
Our quality control team will conduct a strict pre-shipment inspection for every item, checking product integrity, accessory completeness, and packaging quality before dispatch, to ensure customers receive flawless and intact products.

2. Global Shipping & Freight Rules

We provide 100% free global shipping for all products and all orders. There are no hidden fees, shipping charges, handling fees, or additional logistics costs for any purchase on our platform. All displayed product prices are final settlement prices in unified USD, with no extra freight deductions or surcharges.
We implement a unified global delivery standard for all countries and regions worldwide. No regional differentiation of delivery rules is applied. All parcels enjoy standardized formal logistics distribution services to ensure stable transit efficiency.

3. Standard Delivery Time

The unified global delivery time for all standard shipments is 6 to 12 business days. This delivery cycle applies to all international regions and covers the entire logistics process from parcel dispatch, transit, customs clearance to final delivery.
Please note that the delivery time is an estimated business-day frame. Minor delays may occasionally occur due to objective factors including customs clearance procedures, local logistics distribution adjustments, and unexpected transit situations, which are beyond our effective control.

4. Expedited Delivery Service

To meet customers’ urgent receiving demands, we support optional expedited delivery services for all orders. Customers can choose the expedited shipping option during order placement to shorten the overall delivery cycle. Relevant expedited service rules will be subject to the optional service description on the order page.

5. Order Tracking

Once your order is shipped, you will receive an official shipping confirmation. We will provide a valid tracking number and tracking channel for each dispatched parcel. You can check the real-time logistics status, transit progress, and delivery update of your order through the official tracking page on our website throughout the whole delivery period.

6. Delivery Address & Order Modification

Customers shall ensure the accuracy and completeness of the receiving address, contact information, and postal code when placing orders. We will strictly deliver parcels according to the submitted order information. We are not responsible for delivery failures, parcel returns, or losses caused by incorrect or incomplete customer-provided address information.
Address modification requests can only be accepted before the order is shipped. Once the parcel enters the logistics transit process, no address or order information modification can be supported.

7. Undeliverable & Exceptional Logistics Situations

In cases of logistics exceptions such as parcel loss, long-term transit stagnation, or delivery failure attributable to our logistics service side, we will actively follow up the issue and provide customers with reasonable solutions including re-delivery or refund services in accordance with actual conditions.
For undeliverable parcels caused by customer reasons including unclaimed packages, refused delivery, and incorrect receiving information, we will negotiate a follow-up processing plan with customers based on specific order conditions.

8. Shipping Service Exclusions

Business days exclude weekends and official public holidays. The estimated 6-12 business days delivery cycle does not include delays caused by force majeure events, local policy adjustments, customs inspection delays, and other objective uncontrollable factors.

9. Customer Support & Inquiry

For any inquiries regarding order processing status, logistics tracking, delivery exceptions, and shipping service rules, please submit your questions via our Contact Us page. All official contact methods are displayed on the page, and our customer service team will provide professional and timely assistance for all your shipping-related demands.

10. Policy Update

We reserve the right to update and optimize this Shipping Policy to adapt to service upgrades and business adjustments. The latest policy content will be officially published on our website and take effect immediately after release. Your continued use of our platform and services constitutes your acceptance of the updated shipping rules.