REFUND POLICY

This Refund Policy clearly defines the standardized rules for returns, refunds, and related service processing for all orders placed on our official website. This policy applies to all customers who purchase sports sunglasses, supporting accessories, and sports peripherals from our platform. We formulate open and transparent refund rules to fully protect the legitimate shopping rights and interests of global users, ensuring every after-sales application is processed fairly, efficiently, and professionally.

1. General Return & Refund Eligibility

We provide a customer-friendly 60-day return window for all products available on our website. Eligible products can be applied for return and refund within 60 days from the date the customer receives the parcel. All return and refund applications must comply with the product condition standards specified in this policy to ensure successful processing.
To qualify for a full refund, the returned items must be kept in unused, unwashed, undamaged, and resalable condition. All original packaging, matched accessories, tags, and parts must be complete and intact. Products with artificial damage, scratches, deformation, missing accessories, or worn traces will not be eligible for return or refund services.

2. Order Shipping & Fee Rules

Our store provides free global shipping for all orders. No shipping fees, handling fees, or hidden charges will be collected from customers during order placement and delivery. For eligible return and refund orders, we do not charge any additional service fees or processing fees.
All orders will be shipped within 1 to 3 business days after payment confirmation, with a unified global delivery time of 6 to 12 business days. Expedited delivery services are also available to meet customers’ urgent receiving needs. Logistics arrangement does not affect customers’ legitimate right to apply for returns and refunds within the valid period.

3. Refund Processing Timeline

After we receive and inspect your returned package and confirm that the products fully comply with our return eligibility standards, we will initiate the official refund procedure immediately. All qualified refunds will be processed within 5 to 10 business days.
The refund will be credited back via the original payment method used for the order transaction. The final arrival time of the refund funds depends on the processing cycle of your payment platform and corresponding financial institution, which is beyond our control. We will track the refund progress throughout the whole process to ensure timely completion of the transaction.

4. Ineligible Refund Situations

The following situations are not applicable for return and refund services:
  • Return applications submitted beyond the 60-day valid return period;
  • Products damaged due to personal use, improper storage, artificial collision, or disassembly;
  • Lost, damaged, or replaced original packaging and supporting accessories that affect secondary sales;
  • Customized or specially ordered products that are marked as non-returnable on the product page;
  • Returns caused by incorrect operation or personal subjective preference without product quality problems.

5. Partial Refund Rules

For orders containing multiple products, customers can apply for partial return and refund for eligible single items. We will calculate the refund amount according to the actual unit price of the returned products. Since our platform provides free global shipping, no shipping deduction will be generated for partial refund orders.
If individual parts or accessories of the product are damaged or missing, we will judge whether to accept the return according to the actual product condition or implement a proportional partial refund solution after negotiation with the customer.

6. Failed Delivery & Exceptional Order Refund

In case of parcel loss, long-term logistics stagnation, or delivery failure caused by our logistics side, we will provide customers with free re-delivery services or full refund solutions according to the actual situation. For delivery exceptions caused by customers’ incorrect filling of receiving information or unclaimed parcels, we will negotiate a reasonable after-sales solution based on the specific order situation.

7. Consultation & Service Support

If you have any questions about return conditions, refund progress, order exception handling, and other after-sales issues, please contact our professional customer service team through the Contact Us page on our website. All official contact channels including email are displayed on the Contact Us page, and we will provide you with accurate replies and targeted after-sales solutions in a timely manner.

8. Policy Update Statement

We reserve the right to adjust and optimize this Refund Policy according to business and service upgrade requirements. The latest policy content will be updated and published on the official website in real time. Customers’ continued purchase and use of our platform services after the policy update will be deemed recognition and acceptance of the latest refund service rules.